At Nicotalya, we take pride in the quality and craftsmanship
of our jewelry. If you are not completely satisfied with your purchase, we're
here to help with our return and exchange policy.
Pieces created through the Nicotalya Design Studio may be subject to supplier-specific terms, which will be shown before purchase and control where applicable.
Eligibility for Returns and Exchanges
Time
Frame: Items must be returned or exchanged within 30 calendar days from the date the order is delivered.
Condition:
Items must be in their original condition, unworn, and with all tags and
labels attached. Custom-made or personalized jewelry cannot be returned or
exchanged.
Proof
of Purchase: A receipt or proof of purchase is required for all
returns and exchanges.
Items That Cannot
Be Returned or Exchanged
Custom-made
or personalized items
Items
purchased on clearance or during special promotions
Gift
cards
Process for Returns
Initiate
a Return: Contact our customer service team at info@nicotalya.com
to initiate a return. Please provide your Name, email and reason for the
return.
Return
Authorization: Our team will provide you with a Return Merchandise
Authorization (RMA) number and instructions for shipping the item back to
us.
Packaging:
Securely pack the item in its original packaging, including any
certificates or documentation.
Shipping:
Ship the package using a trackable shipping service. Nicotalya is not
responsible for items lost or damaged during return shipping. (We do not
cover the cost of return shipping.)
Refunds
Once
we receive and inspect the returned item, we will notify you of the
approval or rejection of your refund.
Approved
refunds will be processed to the original method of payment within 7-10
business days.
Shipping
charges are non-refundable.
Exchanges
To
exchange an item, please contact our customer service team at info@nicotalya.com
Exchanges
are subject to product availability. If the desired item is out of stock,
you may choose to receive a refund or store credit.
Defective or Damaged Items
If you
receive a defective or damaged item, please contact us immediately at
info@nicotalya.com or 213-846-0444. We will arrange for a replacement or
refund at no additional cost to you.
Contact Us
If you have any questions or need further assistance, please
contact us at:
Email:
info@nicotalya.com
Thank you for shopping at Nicotalya. We value your business
and are committed to providing exceptional service.