Frequently Asked Questions
Explore our frequently asked questions or schedule a private consultation at our Downtown Los Angeles showroom.
FINE JEWELRY
Our collection includes engagement rings, diamond stud earrings, tennis bracelets, diamond necklaces, and other timeless jewelry crafted with both lab-grown and natural diamonds.
Yes. Our diamond stud earrings are available in a variety of total carat weights, settings, and precious metals, making them suitable for everyday wear or special occasions.
LAB-GROWN & NATURAL DIAMONDS
Yes. Lab-grown diamonds have the same chemical, physical, and optical properties as natural diamonds. They are visually identical and offer the same brilliance and durability. Explore our lab-grown diamond collection.
Without specialized gemological equipment, lab-grown and natural diamonds are virtually impossible to distinguish. Both are graded using the same standards for cut, color, clarity, and carat weight. Compare our lab-grown diamonds and natural diamonds
Many of our lab-grown diamonds are independently graded by the International Gemological Institute (IGI), while many natural diamonds are certified by the Gemological Institute of America (GIA). Certification details are provided on each applicable product page.
ENGAGEMENT RINGS
Choosing an engagement ring begins with understanding your personal style, preferred diamond shape, and budget. Whether you prefer a timeless solitaire, a hidden halo, or a custom design, lab-grown engagement rings and natural diamond engagement rings help you create a ring that feels uniquely yours.
Round brilliant diamonds remain the most popular choice for their exceptional sparkle and timeless appeal. Oval, emerald, cushion, and pear-shaped diamonds are also favorites, offering distinctive looks while maximizing brilliance and visual size. Explore our engagement ring collection to compare styles.
Both lab-grown and natural diamonds are real diamonds with the same beauty, durability, and brilliance. Lab-grown diamonds offer exceptional value, while natural diamonds are valued for their rarity and unique origin. Explore our lab-grown engagement rings or browse our natural diamond jewelry.
Production timelines vary depending on the complexity of the design and diamond selection. We'll provide an estimated completion date before your order begins and keep you informed throughout the process. If you have questions, contact us.
ORDERS & SHIPPING
Available shipping methods and costs are shown at checkout based on your destination. If you need help before placing an order, contact us at info@nicotalya.com or call/text (213) 846-0444.
Processing times vary depending on the item and whether it is in stock, personalized, or custom-made. Please review our Processing Time page for more information or contact us for an estimated timeline.
Yes. Once your order ships, you will receive a confirmation email with tracking information. If you need help with your order, contact us at info@nicotalya.com.
RETURNS & EXCHANGES
Full-price, non-custom fine jewelry may be returned for a refund or exchanged within 10 calendar days of the carrier’s recorded delivery date. Eligible returns requested after 10 days but within 90 days may be accepted for store credit only and are subject to a 50% restocking fee. No returns or exchanges are accepted after 90 days. All merchandise must meet the eligibility requirements in our Return and Exchange Policy.
Complete the Return or Exchange Form on our Return and Exchange Policy page. Include your contact information, product SKU or title, and reason for the request. If the item arrived damaged, defective, or incorrect, email photos or video to info@nicotalya.com. Submitting the form does not guarantee approval. Please wait for written authorization before shipping any merchandise back.
Sale or discounted merchandise, pre-owned jewelry, custom or made-to-order pieces, personalized or engraved jewelry, resized or altered items, special orders, eternity bands, and watches are final sale. Please review our full Return and Exchange Policy before purchasing.
JEWELRY CARE
Remove your jewelry before swimming, showering, exercising, cleaning, or using lotions and chemicals. Store each piece separately in a soft pouch or jewelry box to prevent scratches. Gently clean it with a soft, lint-free cloth and have delicate or heavily worn pieces professionally inspected and cleaned when needed.
Please contact us at info@nicotalya.com or call/text (213) 846-0444 with photos and details about your jewelry. Repair and maintenance requests are reviewed individually, and available services, costs, and timelines will depend on the item’s condition and the work required.
SHOWROOM APPOINTMENTS
Our showroom is located at 607 S. Hill St., Suite #400, Los Angeles, CA 90014. Showroom hours are Monday through Friday from 10:00 AM to 5:00 PM.








