Return and Exchange Policy

Last updated: July 31, 2026

Please review this policy carefully before purchasing. By completing an order with Nicotalya, you acknowledge and agree to the terms below.

FINE JEWELRY — NON-CUSTOM

Full-price, non-custom fine jewelry may be returned for a refund or exchanged within 10 calendar days of the carrier’s recorded delivery date.

Returns requested after 10 days but within 90 calendar days may be accepted for store credit only and will be subject to a 50% restocking fee.

No returns or exchanges will be accepted after 90 days.

To qualify, merchandise must be:

• Unworn, unused, unaltered, and undamaged
• In its original condition and working order
• Returned with all original packaging, tags, accessories, grading reports, certificates, paperwork, and promotional gifts
• Accompanied by the original receipt or other acceptable proof of purchase

Nicotalya reserves the right to refuse any return that does not satisfy every eligibility requirement.

FINAL-SALE MERCHANDISE

The following purchases are final sale and are not eligible for cancellation, return, exchange, refund, or store credit:

• Sale, clearance, discounted, or promotional merchandise
• Pre-owned or pre-loved designer jewelry
• Custom, made-to-order, personalized, engraved, resized, adjusted, or altered jewelry
• Special orders and requested stone or setting combinations
• Eternity bands and other size-specific designs
• Any merchandise specifically identified as final sale before purchase

FINE JEWELRY — CUSTOM ORDERS

Custom and made-to-order purchases require a 30% nonrefundable deposit.

The remaining balance must be paid according to the terms provided when the order is placed. Once production begins, the order cannot be canceled or modified unless Nicotalya provides written approval.

Completed orders will be held for no more than 30 calendar days after the customer is notified that the order is ready. If the order is not paid for and collected within that period, Nicotalya may restock, retain, or otherwise dispose of the merchandise, and the deposit will be forfeited, subject to applicable law.

All custom jewelry purchases are final sale. This includes name necklaces, personalized jewelry, engraved pieces, resized items, adjusted items, custom settings, special-order stones, and any item produced or modified according to a customer’s specifications.

WATCHES

Watch orders require a 30% nonrefundable deposit.

All watch sales are final. Watches are not eligible for cancellation, return, exchange, refund, or store credit except when the item received is verified by Nicotalya as damaged, defective, or incorrect.

RETURN AUTHORIZATION

Customers must contact Nicotalya before returning any merchandise. Do not ship an item without receiving written return authorization and instructions from us.

To request authorization, complete the Return or Exchange Form below and include your full name, email address, product SKU or title, and reason for the request.

If you are reporting damage, a defect, or an incorrect item, also email clear photographs or video to info@nicotalya.com. Submitting the form does not guarantee approval. Wait for written return authorization before shipping any merchandise.

Unauthorized packages may be refused and returned to the sender.

RETURN SHIPPING

Customers are responsible for all return shipping, insurance, tracking, and packaging costs unless Nicotalya confirms that the merchandise arrived damaged, defective, or incorrect.

Returns must be securely packaged and shipped using a trackable, fully insured service. Nicotalya is not responsible for merchandise that is lost, stolen, delayed, or damaged while being shipped to us.

Original shipping, expedited delivery, handling, and package-protection charges are nonrefundable.

INSPECTION AND APPROVAL

All returned merchandise will be inspected before a refund, exchange, or store credit is approved.

Nicotalya may refuse a return if the item shows evidence of:

• Wear, use, scratches, damage, or missing components
• Resizing, engraving, repair, alteration, or tampering
• Exposure to chemicals, cosmetics, water, heat, impact, or improper storage
• Missing packaging, certificates, grading reports, tags, paperwork, accessories, or promotional gifts
• Any condition different from the condition in which the item was delivered

Approval of a return request does not guarantee that a refund, exchange, or store credit will be issued after inspection.

REFUNDS

Approved refunds will be issued to the original payment method. Processing may take 7–10 business days after inspection, plus any additional time required by the customer’s financial institution.

Shipping, handling, insurance, package-protection, appraisal, engraving, resizing, and other service charges are nonrefundable.

EXCHANGES AND STORE CREDIT

Exchanges are subject to merchandise availability. If the requested replacement is unavailable, Nicotalya may issue store credit when permitted under this policy.

Store credit:

• Is nontransferable
• Has no cash value
• Cannot be redeemed for cash
• May be used only toward an eligible future Nicotalya purchase

Any new item selected through an exchange will remain subject to this policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers must inspect their merchandise immediately after delivery.

If an order arrives damaged, contains a verified manufacturing defect, or is materially different from what was ordered, contact info@nicotalya.com within 48 hours of the carrier’s recorded delivery time.

Include clear photographs and video of the merchandise, packaging, shipping box, and reported issue. Reporting a problem does not automatically qualify the item for a refund or replacement. Nicotalya must inspect and verify the claim.

When a claim is approved, Nicotalya may provide a repair, replacement, store credit, or refund, as appropriate and subject to applicable law.

The following are not considered manufacturing defects:

• Normal wear, scratches, dents, tarnishing, or discoloration
• Damage caused after delivery
• Incorrect sizing selected or supplied by the customer
• Damage caused by misuse, impact, chemicals, heat, water, improper care, or unauthorized repair
• Natural variations in gemstones, diamonds, metals, measurements, inclusions, or color
• Differences caused by lighting, photography, image enlargement, or screen settings
• A change in personal preference or expectations

SHOWROOM PURCHASES AND PICKUPS

Customers purchasing or collecting merchandise in person are responsible for inspecting and approving it before leaving the showroom.

The return period for eligible full-price, non-custom merchandise begins on the purchase or pickup date. Custom jewelry, altered pieces, sale merchandise, and watches remain final sale.

REPAIRS AND MAINTENANCE

Requests involving problems that develop after the applicable return period may be reviewed individually for possible repair or maintenance services. Availability, cost, and timelines depend on the item’s condition and the work required.

A repair or maintenance assessment does not create a right to a return, exchange, refund, or store credit.

CONTACT US

Nicotalya
607 S. Hill St., Suite #400
Los Angeles, CA 90014
Email: info@nicotalya.com
Call/Text: (213) 846-0444

This policy does not limit any consumer rights that cannot legally be waived under applicable law.